The Value of Time

When technology emergencies cause business interruptions, one request to SecureTree makes your issue a HIGH priority.

Emergency Service Request

You may be experiencing any of the following symptoms on your PC / Server.

• You notice that the PC / Server is unusually slow, crashes, or stops responding frequently.
• You cannot start your virus scanner.
• You cannot open certain webpages. 
• You notice that your web browser's home page has changed unexpectedly, and you cannot restore the home page.
• You receive constant and unexpected pop-up windows.

These symptoms may indicate that your PC / Server is infected with malware. However, the same problems might also point to hardware or software issues that have nothing to do with malware. Because it is difficult to determine the reasons, we suggest you purchase “Emergency Services”.

What we will do for you

The SecureTree team can help by analyzing your PC / SERVER looking for signs of intrusion or compromise.  By utilizing a set of tools and following a threat detection procedure that must be run offline during non production hours. These steps aim to remove the threat and reduce downtime.

Frequently we are able to remove the threat, but we make no guarantee.  We focus on minimizing data loss.  We are not shouting, this is just important "There is a degree of risk in this process".  We will make every effort to clean.

FYI - http://en.wikipedia.org/wiki/Malware

What we cannot do

Unfortunately SecureTree cannot be involved in litigious investigations; if you suspect you want to gather evidence to be used in a court of law you should first contact appropriate legal counsel for your organization.  After consulting with legal counsel you may wish to contact the DHS (http://www.dhs.gov/files/reportincidents/counterterrorism.shtm) or the Secret Service (http://www.ustreas.gov/usss/ectf.shtml) for help with the investigation (if you are in the United States).  For more in-depth information on getting law enforcement involvement please visit the U.S. government's Cybercrime web site for up to date detailed information: http://www.cybercrime.gov/reporting.htm

In addition to getting help from the appropriate U.S. law enforcement agency, you may also want to involve a local / regional Computer Emergency Response Team (CERT) in your investigation; you can use the following link for a list of world-wide CERT teams: http://www.first.org/members/map/ that may be able to help or offer advice.

Depending upon the nature of the intrusion, you may also seek investigative resources that may be available to you from your state and local law enforcement agencies.  These resources vary by jurisdiction, but in many cases assistance can be obtained from State Police, Sheriff’s and local police departments.